Every visit a customer makes to an auto service facility is like a mini-journey. When that trip is over, you want the customer to feel well-served, valued and maybe even a bit delighted. Great customer service training is what makes that happen. Let’s break down the customer experience to see how training can help. Managing the Customer Arrival Service writers should be trained to greet every customer quickly upon entrance. If they’re with another customer, they should acknowledge the customer who just arrived and say, “I will be with you shortly.”  The manager should learn and use the customer’s name, [...]