Cordell Riley – Cordell Riley

Six questions to ask before you launch your next training program

Article by Cordell Riley A lot of excitement starts the day you say, 'Let’s create a new training program for our employees.' Everyone on your top executive team has suggestions and ideas. Everyone wants to weigh in, make plans and help create the training that results. That enthusiasm is both valuable and awesome. Yet before you drop the flag and get your people racing off in different directions, here are some very basic questions to weigh. What is my goal for this training? Are you trying to train your salespeople to sell more or to create greater customer loyalty? Are you [...]

Bojangles’ Rolls Out Online Training Program that Supports POS

Bojangles’ Restaurants, Inc. recently announced plans to partner with Tortal, an Ingage Consulting company that specializes in online training solutions, to create a point-of-sale training program to support the new POS rollout for its company and franchise restaurants. With the training program Tortal will develop, Bojangles’ aims to take what is a strength of its restaurants, service, and make it even stronger. Tortal anticipates the launch of the online training program to occur in the summer 2013. Founded in 1977 in Charlotte, N.C., Bojangles’ Restaurants Inc. serves all of its proprietary menu items, such as made-from-scratch buttermilk biscuits, Legendary Iced [...]