Best Practices – Cordell Riley

Six questions to ask before you launch your next training program

Article by Cordell Riley A lot of excitement starts the day you say, 'Let’s create a new training program for our employees.' Everyone on your top executive team has suggestions and ideas. Everyone wants to weigh in, make plans and help create the training that results. That enthusiasm is both valuable and awesome. Yet before you drop the flag and get your people racing off in different directions, here are some very basic questions to weigh. What is my goal for this training? Are you trying to train your salespeople to sell more or to create greater customer loyalty? Are you [...]

By cr-admin|2018-12-04T15:47:17-05:00December 4th, 2018|Best Practices, Training|0 Comments

8 Tips For Onboarding Employees

The days and weeks after employees start in your facility management department represent a time of unique opportunity. Can you teach them new systems and skills? Of course you can. But have you also stopped to consider all the other important goals you can reach during the onboarding period? To name just a few, facility management leaders can… Grow and encourage adoption of your culture Get new hires to understand, promote, and believe in your vision and organization’s brand Sow the seeds for outstanding customer service Cultivate the kind of spirit and energy that customers will value Hear creative ideas [...]

By cr-admin|2018-07-25T15:52:08-04:00July 25th, 2018|Best Practices, Published in 2018, Training|0 Comments

Turn New Hires Into Great Hires

Up to 20 percent of employee turnover happens in the first 45 days of starting a new job, according to the Society of Human Resource Management Foundation's Onboarding New Employees: Maximizing Success. Yet, new employees who go through a structured onboarding program are 58 percent more likely to stay with the organization for at least three years. Onboarding can drive retention in multiple ways, says Cordell Riley, president of Tortal Training. In addition to the obvious—training the employee with knowledge around skills and systems needed to perform the job—Riley says onboarding can help to: Grow and encourage adoption of your [...]

By cr-admin|2018-07-25T15:46:21-04:00July 25th, 2018|Best Practices, Franchising, Published in 2018, Training|0 Comments