Boosting Company Performance: Three Simple Training Tips

Many companies view training as a “nice to have.” They think it is important to create an attractive, engaging training program for new hires, and that it might be good to have a focused course that teaches employees how to perform certain tasks or use certain pieces of company technology. Once those companies cover the bases by offering training in just a few areas like those, they turn the page and start to think about other realities of doing business. But what if . . . What if those companies thought about employing training in a larger, more strategic way [...]

By |2018-07-30T12:17:09+00:00July 30th, 2018|Best Practices, Published in 2018, Training|0 Comments

8 Tips For Onboarding Employees

The days and weeks after employees start in your facility management department represent a time of unique opportunity. Can you teach them new systems and skills? Of course you can. But have you also stopped to consider all the other important goals you can reach during the onboarding period? To name just a few, facility management leaders can… Grow and encourage adoption of your culture Get new hires to understand, promote, and believe in your vision and organization’s brand Sow the seeds for outstanding customer service Cultivate the kind of spirit and energy that customers will value Hear creative ideas [...]

By |2018-07-25T15:52:08+00:00July 25th, 2018|Best Practices, Published in 2018, Training|0 Comments

Turn New Hires Into Great Hires

Up to 20 percent of employee turnover happens in the first 45 days of starting a new job, according to the Society of Human Resource Management Foundation's Onboarding New Employees: Maximizing Success. Yet, new employees who go through a structured onboarding program are 58 percent more likely to stay with the organization for at least three years. Onboarding can drive retention in multiple ways, says Cordell Riley, president of Tortal Training. In addition to the obvious—training the employee with knowledge around skills and systems needed to perform the job—Riley says onboarding can help to: Grow and encourage adoption of your [...]

Why Great Training Is the Success Secret of Home-Based Businesses

Do you need to think about training if you own a home-based business? If you’re running a company all by yourself after all, who are you going to train? And even if you have a handful of employees who work for you, why train them? Isn’t training for companies that employ dozens, hundreds or thousands of employees? That kind of thinking might be logical, but unfortunately it is wrong. I have a saying that I learned early on and it stuck with me, “Your level of Success will rarely exceed Your level of personal development.” How are you developing your [...]

By |2018-07-19T16:04:42+00:00July 19th, 2018|Best Practices, Published in 2018, Training|0 Comments

THE DEEPER, ENGAGED WAY TO ONBOARD NEW EMPLOYEES

The days and weeks after employees start at your company represent a time of unique opportunity. Can you teach them new systems and skills? Of course you can. But have you also stopped to consider all the other important goals you can reach during the onboarding period? To name just a few, you can… Grow and encourage adoption of your culture Get new hires to understand, promote and believe in your brand Sow the seeds for outstanding customer service Cultivate the kind of spirit and energy that customers will value and love Hear creative ideas from new employees who have [...]

By |2018-07-17T12:38:05+00:00July 17th, 2018|Best Practices, Published in 2018, Training|0 Comments

How to Onboard New Franchisees

So you have awarded a franchise to a new franchisee, awesome! Now what? Getting that franchisee successfully onboarded is a very important part of building your franchisee’s success, says Cordell Riley Onboarding actually begins during the sales process when you are presenting potential franchisees with the opportunity to buy. Right from the start, you need to convey your culture and your unique value. When you are putting together your sales materials, include links to videos that tell your story. They can be an effective way to convey your brand promise and unique value. Onboarding franchise owners is critically important Let [...]

By |2018-07-11T10:41:08+00:00July 11th, 2018|Franchising, Published in 2018, Training|0 Comments

Training Auto Service Staff to Deliver an Outstanding Customer Experience

Every visit a customer makes to an auto service facility is like a mini-journey. When that trip is over, you want the customer to feel well-served, valued and maybe even a bit delighted. Great customer service training is what makes that happen. Let’s break down the customer experience to see how training can help. Managing the Customer Arrival Service writers should be trained to greet every customer quickly upon entrance. If they’re with another customer, they should acknowledge the customer who just arrived and say, “I will be with you shortly.”  The manager should learn and use the customer’s name, [...]

By |2018-07-09T16:11:02+00:00July 9th, 2018|Automotive, Published in 2018, Training|0 Comments