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How to Onboard New Franchisees

So you have awarded a franchise to a new franchisee, awesome! Now what? Getting that franchisee successfully onboarded is a very important part of building your franchisee’s success, says Cordell Riley Onboarding actually begins during the sales process when you are presenting potential franchisees with the opportunity to buy. Right from the start, you need to convey your culture and your unique value. When you are putting together your sales materials, include links to videos that tell your story. They can be an effective way to convey your brand promise and unique value. Onboarding franchise owners is critically important Let [...]

By |2018-07-11T10:41:08+00:00July 11th, 2018|Franchising, Published in 2018, Training|0 Comments

Training Auto Service Staff to Deliver an Outstanding Customer Experience

Every visit a customer makes to an auto service facility is like a mini-journey. When that trip is over, you want the customer to feel well-served, valued and maybe even a bit delighted. Great customer service training is what makes that happen. Let’s break down the customer experience to see how training can help. Managing the Customer Arrival Service writers should be trained to greet every customer quickly upon entrance. If they’re with another customer, they should acknowledge the customer who just arrived and say, “I will be with you shortly.”  The manager should learn and use the customer’s name, [...]

By |2018-07-09T16:11:02+00:00July 9th, 2018|Automotive, Published in 2018, Training|0 Comments

Bojangles’ Rolls Out Online Training Program that Supports POS

Bojangles’ Restaurants, Inc. recently announced plans to partner with Tortal, an Ingage Consulting company that specializes in online training solutions, to create a point-of-sale training program to support the new POS rollout for its company and franchise restaurants. With the training program Tortal will develop, Bojangles’ aims to take what is a strength of its restaurants, service, and make it even stronger. Tortal anticipates the launch of the online training program to occur in the summer 2013. Founded in 1977 in Charlotte, N.C., Bojangles’ Restaurants Inc. serves all of its proprietary menu items, such as made-from-scratch buttermilk biscuits, Legendary Iced [...]

By |2018-06-21T15:27:38+00:00June 21st, 2018|Tortal in the News|0 Comments
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