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Aligning Training with Company Goals

Article Author: Cordell Riley, Partner and President, Tortal Training If you are investing money in training, it makes sense to teach your workforce to perform the tasks that align with your most important current priorities. After all, why would you only train employees to do things that don’t support your current objectives? Yet many companies do exactly that… A retailer is losing customers and needs to turn that situation around. It currently is spending more than 90 percent of its training budget teaching its employees to use its cash registers and run other systems. Why doesn’t that company deliver training [...]

By |2019-03-29T14:39:14+00:00March 29th, 2019|Best Practices, Training|0 Comments

Training Sells! 3 Keys to Get New Franchisees Started

Young and growing franchise organizations have many responsibilities to handle: • Assembling the right team/selecting the right partners • Fully documenting the operating system • Forming supplier relationships • Registering with appropriate state and local agencies • Announcing and marketing the opportunity to own a franchise • Establishing a new and/or larger online presence This is a long list of essential things to do, but there is one more activity franchisors must be thinking about too: franchise development. Franchise development means starting to bring new franchise owners on board. There are many moving parts in this process: creating a strong [...]

By |2019-03-13T12:47:53+00:00March 13th, 2019|Tortal in the News|0 Comments

Six questions to ask before you launch your next training program

Article by Cordell Riley A lot of excitement starts the day you say, 'Let’s create a new training program for our employees.' Everyone on your top executive team has suggestions and ideas. Everyone wants to weigh in, make plans and help create the training that results. That enthusiasm is both valuable and awesome. Yet before you drop the flag and get your people racing off in different directions, here are some very basic questions to weigh. What is my goal for this training? Are you trying to train your salespeople to sell more or to create greater customer loyalty? Are you [...]

By |2018-12-04T15:47:17+00:00December 4th, 2018|Best Practices, Training|0 Comments

Boosting Company Performance: Three Simple Training Tips

Many companies view training as a “nice to have.” They think it is important to create an attractive, engaging training program for new hires, and that it might be good to have a focused course that teaches employees how to perform certain tasks or use certain pieces of company technology. Once those companies cover the bases by offering training in just a few areas like those, they turn the page and start to think about other realities of doing business. But what if . . . What if those companies thought about employing training in a larger, more strategic way [...]

By |2018-07-30T12:17:09+00:00July 30th, 2018|Best Practices, Published in 2018, Training|0 Comments

8 Tips For Onboarding Employees

The days and weeks after employees start in your facility management department represent a time of unique opportunity. Can you teach them new systems and skills? Of course you can. But have you also stopped to consider all the other important goals you can reach during the onboarding period? To name just a few, facility management leaders can… Grow and encourage adoption of your culture Get new hires to understand, promote, and believe in your vision and organization’s brand Sow the seeds for outstanding customer service Cultivate the kind of spirit and energy that customers will value Hear creative ideas [...]

By |2018-07-25T15:52:08+00:00July 25th, 2018|Best Practices, Published in 2018, Training|0 Comments

Turn New Hires Into Great Hires

Up to 20 percent of employee turnover happens in the first 45 days of starting a new job, according to the Society of Human Resource Management Foundation's Onboarding New Employees: Maximizing Success. Yet, new employees who go through a structured onboarding program are 58 percent more likely to stay with the organization for at least three years. Onboarding can drive retention in multiple ways, says Cordell Riley, president of Tortal Training. In addition to the obvious—training the employee with knowledge around skills and systems needed to perform the job—Riley says onboarding can help to: Grow and encourage adoption of your [...]

Why Great Training Is the Success Secret of Home-Based Businesses

Do you need to think about training if you own a home-based business? If you’re running a company all by yourself after all, who are you going to train? And even if you have a handful of employees who work for you, why train them? Isn’t training for companies that employ dozens, hundreds or thousands of employees? That kind of thinking might be logical, but unfortunately it is wrong. I have a saying that I learned early on and it stuck with me, “Your level of Success will rarely exceed Your level of personal development.” How are you developing your [...]

By |2018-07-19T16:04:42+00:00July 19th, 2018|Best Practices, Published in 2018, Training|0 Comments

THE DEEPER, ENGAGED WAY TO ONBOARD NEW EMPLOYEES

The days and weeks after employees start at your company represent a time of unique opportunity. Can you teach them new systems and skills? Of course you can. But have you also stopped to consider all the other important goals you can reach during the onboarding period? To name just a few, you can… Grow and encourage adoption of your culture Get new hires to understand, promote and believe in your brand Sow the seeds for outstanding customer service Cultivate the kind of spirit and energy that customers will value and love Hear creative ideas from new employees who have [...]

By |2018-07-17T12:38:05+00:00July 17th, 2018|Best Practices, Published in 2018, Training|0 Comments

Four Keys to Establishing Congruency

There are really two types of training. The first and most basic centers on teaching employees to improve their performance of required skills and tasks. The second does that too, but produces far more transformational results, because it also teaches skills and behaviors that align with larger company initiatives and goals. A way to illustrate this point is to envision a golf caddy as a trainer. That caddy can walk the course and hand his golfer one club at a time and say, “This is the best club for this shot.” That might improve the golfer’s game. But what if [...]

By |2018-07-17T12:14:49+00:00July 17th, 2018|Best Practices, Training|0 Comments

Are You Aligning Your Training Goals with Your Business Goals?

Four ways to help improve the effects of training programs by raising the expectations Define your most important objectives Break down silos,… avoid vacuum Measurable metrics Cordell Riley | Founder, Tortal Training | Aug 12, 2016 There are really two types of training. The first and most basic type centers on teaching employees to improve their performance of required skills and tasks. The second type does that too, but it produces far more transformational results, because it also teaches skills and behaviors that align with larger, organizational initiatives and goals. Think of a golf caddy as a trainer. He can [...]

By |2018-07-17T11:59:22+00:00July 17th, 2018|Franchising, Training|0 Comments
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